Softcozz Caps Collection Shipping Policy
We appreciate your decision to choose Softcozz! To ensure a seamless journey for your caps, we’ve outlined our shipping policy for your convenience.
Order Processing Time
Our dedicated team processes cap orders Monday through Friday within 0 to 2 business days.
Delivery Period
Anticipate your cap purchase to arrive within 3 to 7 business days, Monday through Friday. Shipping times commence on the day of shipment, not the purchase date. Please allow for potential delays due to customs clearance, incorrect address details, unforeseen circumstances, or pandemics.
Order Cut-off Time
Please ensure your orders are placed before 05:00 p.m. to ensure processing on the same business day. Orders received after this time will be handled the next business day.
Shipping Costs
At present, we exclusively offer Standard Shipping at £10.00 throughout the UK for all cap deliveries.
Method of Delivery
We’ve partnered with reputable carriers such as UPS, USPS, DHL, and FedEx to guarantee efficient and dependable cap shipments.
Non-Shipping Days
Kindly note that we do not process cap orders on holidays.
Confirmation of Shipment
Upon dispatch of your cap, expect a confirmation email containing an active tracking ID within 1 day.
Our Working Days
Softcozz operates from Monday through Friday.
Item Misplacement
If your cap does not arrive within the specified timeframe, please contact the carrier. For persistent issues, reach out to us at [email protected].
Incorrect Address
In the event of an erroneous address leading to the return of caps, you are responsible for all shipping fees for resending the items. Contact us at [email protected] for assistance.
Address Change
To modify the delivery address, contact us at [email protected] or call +44 7893 930672 within 24 hours of your purchase. Address changes are not possible once the order is in transit.
Cancellations
Should you wish to cancel a purchase after confirmation, please reach out to our customer service within 24 hours. Once the purchase is delivered, refer to our return policy.
Items Damaged During Transit
If you receive damaged or broken goods, please contact us immediately. Provide clear images of the damaged merchandise via email to [email protected] for a free exchange or refund.
CONTACT INFORMATION
Trade name: Softcozz
Phone number: +44 7893 930672
Email: [email protected]
Physical address: 6 Panton St,London,SW1Y 4DL,UK