Shipping Policy for Artsorigin Caps Collection
Thank you for your choice of Artsorigin! To ensure a smooth journey for your caps, we’ve laid out our shipping policy for your understanding.
Order Processing Time
Our dedicated team processes cap orders from Monday through Friday within 0 to 2 business days.
Delivery Period
Expect your cap purchase to arrive within 3 to 7 business days, Monday through Friday. Shipping times commence on the day of shipment, not the purchase date. Allow for potential delays due to customs clearance, incorrect address details, unforeseen circumstances, or pandemics.
Order Cut-off Time
Please place your orders before 05:00 p.m. to ensure processing on the same business day. Orders after this time will be handled the next business day.
Shipping Costs
Currently, we exclusively offer Standard Shipping at no cost throughout Italy for all cap deliveries.
Method of Delivery
We’ve partnered with trusted carriers like UPS, USPS, DHL, and FedEx to ensure efficient and reliable cap shipments.
Non-Shipping Days
Keep in mind that we do not process cap orders on holidays.
Confirmation of Shipment
Once your cap is dispatched, expect a confirmation email containing an active tracking ID within 1 day.
Our Working Days
Artsorigin operates from Monday through Friday.
Item Misplacement
If your cap doesn’t arrive within the specified timeframe, please get in touch with the carrier. For persistent issues, reach out to us at contact@Artsorigin.shop.
Incorrect Address
In case of an erroneous address leading to the return of caps, you’re responsible for all shipping fees for resending the items. Reach out to us at contact@Artsorigin.shop for assistance.
Address Change
To modify the delivery address, contact us at contact@Artsorigin.shop or call +33 7 57 05 51 73 within 24 hours of your purchase. Address changes are not possible once the order is in transit.
Cancellations
If you wish to cancel a purchase after confirmation, contact our customer service within 24 hours. Once the purchase is delivered, refer to our return policy.
Items Damaged During Transit
If you receive damaged or broken goods, contact us immediately. Provide clear images of the damaged merchandise through email to contact@Artsorigin.shop for a free exchange or refund.
CONTACT INFORMATION:
Trade name: Artsorigin
Phone number: +33 7 57 05 51 73
Email: [email protected]
Physical address: Via della Stazione Aurelia, 93, 00165 Roma RM, Italy