Return and Refund Policy for Artsorigin Caps Collections
Thank you for selecting Artsorigin, your premier destination for top-quality caps. Your satisfaction is our utmost priority, and to ensure a smooth return and refund process for Cap products within Italy, we’ve outlined the following terms and conditions.
30-Day Return Window
Artsorigin provides a generous 30-day return period, allowing you to request a return within 30 days of receiving your cap purchase. To qualify for a return, the cap must be unworn, unused, with all tags attached, in its original packaging, and in the same pristine condition as when received. A valid proof of purchase is required.
Initiating a Return
To initiate a return, kindly reach out to us via email at [email protected]. Upon approval, we will provide you with a return mailing label and comprehensive instructions for shipping. Please note that returns without prior authorization will not be accepted.
Return Labels for Customers
For Defective Products: Download/print the provided return label.
For Customer Remorse: Download/print the provided return label.
Return Period
Customers have a 30-day window to initiate a return from the date of receiving their cap.
Accepted Product Conditions for Returns
We happily accept returns for caps that are in new and unused condition.
Restocking Fee
At Artsorigin, we believe in transparent policies. Hence, there is no restocking fee applied to returns.
Return Shipping Costs for Customers
For Defective Products: No cost for return shipping.
For Customer Remorse: No cost for return shipping.
Damaged, Inaccurate Products, or Issues
Upon receiving your cap, please carefully inspect it. If you find any issues such as damage or inaccuracies, notify us promptly via email at [email protected]. The processing time for your returned cap may vary based on your location.
Exchanges
Artsorigin processes exchanges exclusively for items that are damaged, inaccurate, the wrong size, or defective. For exchange inquiries, please use our store’s mailing address.
Restoration Fee
No restoration fee will be applied to your returns.
Refunds
After receiving and reviewing your return, we will promptly notify you about the approval or rejection of your refund. If approved, your original payment method will be credited. Kindly note that processing times may vary depending on your bank or credit card company.
CONTACT INFORMATION:
Commercial name: Artsorigin
Telephone number: +33 7 57 05 51 73
Email: [email protected]
Physical address: Via della Stazione Aurelia, 93, 00165 Rome RM, Italy