Softcozz Caps Collections Return and Refund Policy
We appreciate your choice of Softcozz for top-quality caps. Your satisfaction is paramount to us, and to facilitate an efficient return and refund process for cap products within the UK, we have established the following terms and conditions:
30-Day Return Period
Softcozz offers a generous 30-day return window, enabling you to request a return within 30 days of receiving your cap purchase. To qualify for a return, the cap must be unworn, unused, with all tags attached, in its original packaging, and in pristine condition as received. A valid proof of purchase is necessary.
Initiating a Return
To initiate a return, please contact us via email at [email protected]. Upon approval, we will furnish you with a return mailing label and comprehensive shipping instructions. Please note that returns lacking prior authorization will not be accepted.
Return Labels for Customers
For Defective Products: Download/print the provided return label.
For Customer Remorse: Download/print the provided return label.
Return Period
Customers have a 30-day window from the date of receiving their cap to initiate a return. Accepted Product Conditions for Returns.We accept returns for caps in new and unused condition.
Restocking Fee
Softcozz adheres to transparent policies; hence, no restocking fee is applied to returns.
Return Shipping Costs for Customers
For Defective Products: No cost for return shipping.
For Customer Remorse: No cost for return shipping.
Damaged, Inaccurate Products, or Issues
Upon cap receipt, carefully inspect it. If any issues such as damage or inaccuracies are detected, promptly notify us via email at [email protected]. The processing time for your returned cap may vary based on your location.
Exchanges
Softcozz facilitates exchanges solely for items that are damaged, inaccurate, the wrong size, or defective. For exchange inquiries, please utilize our store’s mailing address.
Restoration Fee
No restoration fee will be applied to your returns.
Refunds
Upon receiving and reviewing your return, we will promptly notify you regarding the approval or rejection of your refund. If approved, your original payment method will be credited. Please note that processing times may vary depending on your bank or credit card company.
CONTACT INFORMATION:
Trade name: Softcozz
Phone number: +44 7893 930672
Email: [email protected]
Physical address: 6 Panton St,London,SW1Y 4DL,UK